Platform Terms

Vets Unlimited Platform Terms

Version 1.0, effective 21 September 2026

These Platform Terms are a legal agreement between you and P.L. Taggart and S.A. Taggart (ABN 45 774 804 485), a partnership trading as Vets Unlimited (Vets Unlimited, we, us or our). They govern your registration for, and use of, the employer job advertising platform at www.vetsunlimited.com.au, including every Clinic Membership, Single Job Listing and Advertisement.

If you register an Account or submit an Advertisement on behalf of a clinic, company, partnership, trust or other business, the Employer is that business, and you confirm that you are authorised to bind it to these Platform Terms.

By ticking the acceptance box at registration, by submitting an Advertisement, or by continuing to use the Platform after a change takes effect under clause 19, you agree to these Platform Terms. If you are a Job Seeker, you agree to Parts A, C and D of these Platform Terms by using the Platform to view Advertisements or contact an Employer. If you do not agree, do not register and do not use the Platform.

Our Website Terms of Use (www.vetsunlimited.com.au/terms-and-conditions/) also apply to you and form part of these Platform Terms. If they conflict with these Platform Terms, these Platform Terms prevail. Our Privacy Policy (www.vetsunlimited.com.au/privacy-policy/) explains how we handle personal information. It is not part of this agreement, but you must read it before you register.

Who these Platform Terms apply to

Employers. If you register an Account, purchase a Clinic Membership or Single Job Listing, or submit an Advertisement, you are an Employer and these Platform Terms are your agreement with us.
Authorised Users. If an Employer allows you to use its Account (for example as a practice manager, staff member, contractor or recruitment consultant), you are an Authorised User. The Employer is bound by these Platform Terms for everything you do through its Account, and by using the Account you personally agree to comply with the Website Terms of Use and with clauses 9, 11 and 12 as if you were the Employer.
Recruitment agencies. If you advertise on behalf of an employer, you are an Employer under these Platform Terms and clause 3.2 also applies to you.
Job seekers. If you use the Platform to view Advertisements or contact an Employer, you are a Job Seeker. You do not need an account and you are not charged. Parts A, C and D of these Platform Terms apply to you, together with the Website Terms of Use. Part B does not. Our Privacy Policy explains how we handle your personal information.

Key terms at a glance

This summary is part of these Platform Terms. If it conflicts with a clause below, the clause prevails.

Vets Unlimited is an advertising venue only. We do not recruit, screen, introduce or vet candidates or employers, and we do not take part in applications or hiring. Job seekers contact you directly.
A Clinic Membership is an annual subscription, and the Fee is an annual access fee paid in advance. It is free until the Free Period End Date, currently 26 February 2027. On that date your card will be charged the annual Fee, currently $895 per Clinic, and the Clinic Membership will then renew automatically every 12 months at the Fee then current, unless you cancel or turn Auto Renew off first.
You can cancel at any time online on the Your Membership page or in the Employer Dashboard under Clinics, or by email. If you cancel before a charge date, you will not be charged. If you cancel after a charge, you keep access until the end of the paid year and the Fee for that year is not refunded, except as set out in clause 8 or as required by the Australian Consumer Law.
We will email you between 30 and 14 days before the Free Period ends and before each renewal (or, if you register or turn Auto Renew on within 14 days of the charge date, at that time), telling you the amount, the date of the charge and how to cancel.
A Single Job Listing is a one-off purchase, currently $325, for one Advertisement live for 28 days. It does not renew.
You are responsible for the content of your Advertisements. They must be genuine, accurate, and comply with pay-rate and anti-discrimination laws (clause 9). We may remove Advertisements that do not comply.
No GST is currently charged. We are not registered for GST. Clause 6 explains what happens if that changes.
Job seekers browse and contact employers free of charge and without an account. Parts A, C and D apply to them, and Part C sets out the terms specific to them.

Part A: Terms for everyone (clauses 1 and 2)

1. What Vets Unlimited is and is not

1.1 Vets Unlimited operates an online job board on which employers publish Advertisements for veterinary, veterinary nursing and animal care roles, and job seekers view those Advertisements and contact the employer directly.

1.2 We are an advertising venue only. We are not an employment agency, labour hire provider, recruitment agency, or agent for you or for any job seeker. We do not:

(a) introduce, source, screen, shortlist, interview, assess, rank or recommend candidates;

(b) receive, hold or forward applications, resumes or other candidate material, or take part in any communication between an Employer and a candidate;

(d) verify the identity, qualifications, registration, right to work or suitability of any job seeker; or

(e) guarantee the identity, accreditation, licensing or bona fides of any employer or the accuracy of any Advertisement, even where we ask for verification under clause 3.6.

1.3 Applications and all dealings between an Employer and a Job Seeker take place directly between them, outside the Platform, using the contact details in the Advertisement. The Employer is solely responsible for its recruitment process and for compliance with every law that applies to it, and each of the Employer and the Job Seeker is responsible for its own conduct in those dealings.

1.4 We may review an Advertisement before or after it is published, and may decline, hold or remove it under clause 9. Any review is carried out for our own benefit, is limited to compliance with these Platform Terms, and is not vetting, verification, approval or endorsement of the Employer, the role or the content of the Advertisement. An Employer must not represent to anyone that it is.

1.5 We do not promise that any Advertisement will attract any number of views, applications or hires, or any particular ranking, position or visibility on the Platform or in search engines.

2. Definitions and interpretation

Definitions

2.1 The following definitions apply in these Platform Terms unless the context requires otherwise:

Account means the employer account you register on the Platform, including every Clinic registered under it.

Account Email means the email address recorded for your Account in the Employer Dashboard, as updated by you.

Advertisement means a job advertisement, including its title, description, salary information, highlighted features, images, application email address and any other content, that an Employer submits for publication on the Platform.

Applicable Laws means all laws that apply to you, your Advertisements and your recruitment, including, for a role or business in Australia, the Fair Work Act 2009 (Cth) and any fair work instrument that applies to the role, the Sex Discrimination Act 1984 (Cth), the Age Discrimination Act 2004 (Cth), the Disability Discrimination Act 1992 (Cth), the Racial Discrimination Act 1975 (Cth), the Equal Opportunity Act 1984 (SA) and any other anti-discrimination law that applies to you, the Australian Consumer Law, the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), and, for a role or business in New Zealand, the New Zealand laws that govern employment, pay, advertising, discrimination, consumer protection, privacy and electronic marketing.

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Authorised User means an individual whom you allow to use your Account, including your staff, contractors and any recruitment consultant acting for you.

Auto Renew means the setting on the registration form and the Your Membership page that determines whether a Clinic Membership renews automatically under clause 7.

Business Day means a day other than a Saturday, Sunday or public holiday in Adelaide, South Australia.

Claim means any claim, demand, complaint, proceeding, investigation or cause of action, whether in contract, tort (including negligence), under statute or otherwise.

Clinic means a single physical practice location registered under your Account or, for a business without a fixed practice location (for example a mobile, telehealth, industry or government employer), the single business location you nominate when you register it.

Clinic Membership means the annual subscription described in clause 4.1 for one Clinic.

Employer means the business that registers the Account, including a recruitment agency advertising for an employer.

Employer Dashboard means the logged-in area of the Platform where you manage your Clinics, Advertisements and membership.

Fee means the amount payable for a Clinic Membership or a Single Job Listing under clause 6, and Fees means all of them.

Free Period means, for a Clinic Membership registered before the Free Period End Date, the period from activation of that Clinic Membership until the Free Period End Date. The Free Period is called the free trial on the Platform.

Free Period End Date means the date shown on the registration page when you register, currently 26 February 2027, as it applies to your Clinic Membership under clause 5.

Intellectual Property Rights means all copyright, trade mark, design, patent, database, confidential information and other intellectual property rights, whether registered or not, anywhere in the world.

Insolvency Event means, for a person, becoming bankrupt or insolvent, entering any form of external administration, having a receiver, manager, administrator or liquidator appointed, entering an arrangement with creditors, or being unable to pay debts as they fall due.

Job Seeker has the meaning given in clause 10.1.

Listing Period means the period for which a Single Job Listing Advertisement is live under clause 4.3, as extended under clause 9.6.

Loss means any loss, damage, cost, expense or liability, including reasonable legal costs.

Membership Term means, for a paid Clinic Membership, each period of 12 months starting on the Free Period End Date (for a Clinic Membership that converts under clause 5) or on the date of first payment (for any other Clinic Membership), and each renewal period of 12 months after that.

Platform means the Vets Unlimited website at www.vetsunlimited.com.au, the Employer Dashboard, the Your Membership page, and every service we provide through them.

Renewal Date means the first day of each renewal Membership Term.

Single Job Listing means the one-off product described in clause 4.3.

Stripe means Stripe Payments Australia Pty Ltd (ABN 66 160 180 343).

Your Content means every Advertisement and all other information, text, images, logos and material that an Employer, or anyone using its Account, submits, uploads or publishes on the Platform, including its Clinic profile.

Your Membership page means the account page on the Platform where you can view your Clinic Memberships, update your card, turn Auto Renew on or off, and cancel.

you means the person to whom these Platform Terms apply: in Part B, the Employer; in Part C, the Job Seeker; and in Parts A and D, each Employer and Job Seeker and, for clauses 11 and 12, each Authorised User, as the context requires.

Interpretation

2.2 In these Platform Terms, unless the context requires otherwise:

(a) headings are for convenience only and do not affect interpretation;

(b) the singular includes the plural and vice versa;

(d) a reference to a person includes an individual, company, partnership, trust, association and government body;

(e) a reference to a business includes an organisation that is not carried on for profit, and a government body;

(f) a reference to a law includes that law as amended or replaced;

(g) all amounts are in Australian dollars and all times are Adelaide, South Australia time; and

(h) “in writing” includes email.

Part B: Terms for Employers and Authorised Users (clauses 3 to 9)

3. Eligibility and Accounts

Who may register

3.1 You may register an Account only if:

(a) you are at least 18 years old;

(b) you carry on a business in Australia or New Zealand that employs or engages, or is seeking to employ or engage, veterinarians, veterinary nurses, animal attendants, client services staff, practice managers or other animal care and support staff, or you are a recruitment agency or other person authorised in writing by such a business to advertise on its behalf;

(d) we have not previously suspended or terminated an Account held by you or your business for breach of these Platform Terms.

3.2 If you advertise on behalf of another business, you must be authorised to do so and each Advertisement must identify the employing business, or state that the role is offered through a recruitment agency and name that agency.

Registration details

3.3 You must give us accurate and complete registration details, including your name, Account Email, Clinic name, address, phone number and email address, your business name and ABN (or New Zealand Business Number) if we ask for them, and, for each Advertisement, a monitored application email address. You must keep those details current through the Employer Dashboard.

3.4 You must register one Account for your business. You may register more than one Clinic under that Account. Each Clinic requires its own Clinic Membership or Single Job Listing.

3.5 You may request a bulk import of Clinics through the Employer Dashboard. Each imported Clinic requires its own Clinic Membership and Fee. By requesting the import you authorise us to create a Clinic Membership for each imported Clinic and to charge the Fee for each of them to your card under clause 6. Before we process the import we will confirm to you the number of Clinics and the total annual Fees. Each imported Clinic has the Free Period under clause 5 if it is registered before the Free Period End Date. You are responsible for the accuracy of the data you supply.

Verification and refusal

3.6 We may ask you to verify your identity, business or Clinic (for example, by providing an ABN or New Zealand Business Number, business address or evidence of veterinary practice registration) before we activate an Account, accept a Clinic or publish an Advertisement, and we may ask you for reasonable information to confirm that an advertised role is genuine and currently available, before or after the Advertisement is published. We may refuse to register an Account or Clinic that does not meet clause 3.1, and may hold an Advertisement under clause 9.5 until you provide the information we have reasonably asked for. If we refuse a Clinic after you have paid a Fee for it, and the refusal is not because of your breach of these Platform Terms, we will refund that Fee in full.

Account security

3.7 You must keep your login details confidential to you and your Authorised Users, and you are responsible for everything done through your Account, including by anyone who obtains your login details because you or an Authorised User did not keep them secure. You are not responsible for access to your Account that results from a failure of our own systems or security, or that occurs after you have told us that your Account has been accessed without authority. You must tell us immediately at [email protected] if you know or suspect that your Account has been accessed without authority. We may treat anyone who logs in with your details as authorised by you until you tell us otherwise.

Authorised Users

3.8 You may allow Authorised Users to use your Account. If you do:

(a) each Authorised User must be at least 18 years old and must use the Account only for your business;

(b) you must make sure that each Authorised User is aware of, and complies with, these Platform Terms and the Website Terms of Use;

(c) everything an Authorised User does through your Account is treated as done by you, including accepting these Platform Terms, submitting Advertisements and giving instructions to us;

(d) you must remove an Authorised User’s access, including by changing your password, when that person stops working for you or you no longer want them to use the Account; and

(e) we may suspend access to your Account, telling you why, until the Account is secured, if we reasonably believe it is being used by someone who is not an Authorised User.

4. Products

Clinic Membership

4.1 A Clinic Membership entitles one Clinic, for each Membership Term (or, during the Free Period, for the Free Period), to:

(a) publish an unlimited number of Advertisements for roles at that Clinic;

(b) edit, relist and mark as filled those Advertisements at no extra charge for as long as the Clinic Membership is active;

(d) any other inclusions shown on the registration page when you register.

4.2 Each Advertisement runs for the listing period shown in the Employer Dashboard when you publish it. While your Clinic Membership is active you may relist an expired Advertisement at no extra charge. When your Clinic Membership ends, every Advertisement for that Clinic is unpublished.

Single Job Listing

4.3 A Single Job Listing entitles one Clinic to publish one Advertisement, live for 28 days from the date it is first published, for a one-off Fee. A Single Job Listing:

(a) has no Free Period;

(b) does not renew automatically and expires at the end of the Listing Period;

(c) may be edited and marked as filled during the Listing Period, but marking it filled does not extend the Listing Period or entitle you to a refund; and

(d) may be replaced after expiry only by purchasing another Single Job Listing or a Clinic Membership for that Clinic.

Changes to inclusions

4.4 We may add, change or withdraw features of the Platform. If a change materially reduces the services you have paid for, you may cancel under clause 8 and we will refund the Fee for the unexpired part of the Membership Term or Listing Period on a pro rata basis.

5. Free Period

5.1 A Clinic Membership registered before the Free Period End Date is free from activation until the Free Period End Date, regardless of the date you register. You must provide a valid payment card at registration. It will not be charged during the Free Period.

5.2 Unless before the Free Period End Date you cancel under clause 8 or turn Auto Renew off under clause 7.3, on the Free Period End Date your Clinic Membership converts to a paid Clinic Membership and we will charge the annual Fee to your card for the first Membership Term, which starts on the Free Period End Date.

5.3 We will email you at the Account Email no more than 30 and no fewer than 14 days before the Free Period End Date (or, if you register or turn Auto Renew on fewer than 14 days before the Free Period End Date, when you do so), stating the Fee, the date it will be charged and how to cancel. If we do not send that email, you may cancel within 14 days after the charge and we will refund that charge in full.

5.4 We may change the Free Period End Date, or withdraw the Free Period, for Clinic Memberships registered after we publish the change on the registration page. We will not shorten the Free Period for a Clinic Membership that is already registered.

5.5 The Free Period is available once for each Clinic and is not available for Single Job Listings. If you register the same Clinic more than once to obtain or extend free access, we may cancel the duplicate registrations.

5.6 Every other clause of these Platform Terms, including clause 9, applies during the Free Period.

6. Fees, GST and payment

Fees

6.1 The Fee for a Clinic Membership is an annual access fee for the Platform for one Clinic, paid in advance for each Membership Term. It is not charged per Advertisement, per application or per hire. The Fees are shown on the registration or purchase page at the time you register or purchase. At the date of these Platform Terms they are:

(a) for a Clinic Membership, $895 per Clinic for each Membership Term; and

(b) for a Single Job Listing, $325 for each listing.

GST

6.2 We are not currently registered for GST and no GST is charged on the Fees. If we become registered, or required to be registered, for GST:

(a) GST will be added to the Fee for any Clinic Membership or Single Job Listing purchased after we publish notice of the change on the registration page; and

(b) GST will be added to the Fee charged on the Free Period End Date, or for a renewal Membership Term, only if we give you at least 30 days’ written notice before that charge, and you may cancel before the charge date under clause 8 if you do not accept the change.

6.3 Until we are registered for GST we issue receipts, not tax invoices. If we become registered, we will issue tax invoices for Fees that include GST.

Payment by card through Stripe

6.4 Fees are payable by credit or debit card through Stripe. By providing your card details you authorise us and Stripe to store those details in tokenised form (we do not see or store your full card number) and to charge the Fees to that card when they fall due under these Platform Terms, including the charge on the Free Period End Date and each renewal charge, until you cancel or turn Auto Renew off.

6.5 Stripe’s terms and privacy policy apply to the processing of your payment. You must keep a valid card on file for as long as you hold a Clinic Membership that is in its Free Period or a Membership Term. You can update your card on the Your Membership page.

When Fees are charged

6.6 The Fee for a Single Job Listing is charged when you purchase it, and the Advertisement is published after payment succeeds and any review under clause 9.5 is complete.

6.7 The Fee for a Clinic Membership is charged on the Free Period End Date (for a Clinic Membership that converts under clause 5) or on purchase (for any other Clinic Membership), and then on each Renewal Date in advance for the coming Membership Term.

Failed payments

6.8 If a charge fails, we or Stripe may retry it over the following 14 days and we will email you asking you to update your card. If a Fee remains unpaid 14 days after its due date we may suspend the Clinic Membership and unpublish its Advertisements. If it remains unpaid 30 days after its due date we may treat the Clinic Membership as cancelled from the due date, in which case no Fee is payable for the Membership Term that would have started on that date. Access is restored if the Fee is paid within 30 days after its due date. We do not charge a separate failed payment fee. Any fee your bank charges you is your responsibility.

Chargebacks

6.9 If you believe a charge is wrong, contact us at [email protected] before disputing it with your bank, and we will respond within 5 Business Days. If you initiate a chargeback for a Fee, we may suspend the Clinic Membership to which it relates, and unpublish its Advertisements, until the chargeback is resolved. Access is restored when the chargeback is resolved in our favour or the Fee is otherwise paid. If the chargeback is resolved in your favour and you do not pay the Fee within 14 days, the Clinic Membership ends.

Changes to Fees

6.10 We may change the Fees for new Clinic Memberships and Single Job Listings at any time by updating the registration or purchase page. A Fee change applies to a renewal Membership Term only if we give you at least 30 days’ written notice before the Renewal Date. You may cancel before the Renewal Date under clause 8 if you do not accept the new Fee.

7. Automatic renewal

7.1 A paid Clinic Membership renews automatically on each Renewal Date for a further Membership Term of 12 months, and the Fee for that Membership Term is charged to your card on the Renewal Date, unless before the Renewal Date you cancel under clause 8 or turn Auto Renew off under clause 7.3.

7.2 We will email you at the Account Email no more than 30 and no fewer than 14 days before each Renewal Date (or, if you turn Auto Renew on fewer than 14 days before the Renewal Date, when you do so), stating the Fee, the Renewal Date and how to cancel. If we do not send that email, you may cancel within 14 days after the renewal charge and we will refund that charge in full.

7.3 You may turn Auto Renew off at any time on the Your Membership page. Your Clinic Membership will then end at the end of the current Membership Term (or, during the Free Period, on the Free Period End Date) without any further charge. You may turn Auto Renew back on at any time before then.

7.4 If you register with Auto Renew turned off, your Clinic Membership ends on the Free Period End Date without charge unless you turn Auto Renew on before that date.

7.5 A Single Job Listing does not renew.

8. Cancellation and refunds

How to cancel

8.1 You may cancel a Clinic Membership at any time:

(a) online, using the Cancel your membership link on the Your Membership page or the Cancel membership link for the Clinic in the Employer Dashboard, which stops all future charges immediately; or

(b) by email to [email protected] from your Account Email, which we will process within 2 Business Days of receipt. If we receive your email before a charge date, we will treat the cancellation as effective before that charge and refund any Fee charged in the meantime.

We will confirm every cancellation by email. Cancelling requires no step beyond those described in this clause. Access after cancellation continues as described in clauses 8.2 and 8.3.

Cancelling during the Free Period

8.2 If you cancel before the Free Period End Date, you will not be charged. Your access to the Clinic Membership continues until the Free Period End Date and then ends.

Cancelling during a paid Membership Term

8.3 If you cancel after a Fee has been charged for a Membership Term, no further Fees will be charged, your access continues until the end of that Membership Term and then ends, and the Fee for that Membership Term is not refunded, except under clauses 5.3, 7.2, 8.1(b), 8.5, 8.6 or 8.7.

Single Job Listings

8.4 The Fee for a Single Job Listing is not refunded after the Advertisement is published, except under clauses 8.5, 8.6 or 8.7. If we decline to publish the Advertisement, or hold it pending changes or information, under clause 3.6 or 9.5, and you do not submit a compliant replacement, or provide the information we have reasonably asked for, within 14 days after we tell you, we will refund the Fee in full. You may mark the Advertisement as filled at any time.

Refund if we end the service

8.5 If we stop operating the Platform, or terminate your Clinic Membership or Single Job Listing for any reason other than your breach of these Platform Terms, we will refund the Fee for the unexpired part of the current Membership Term or Listing Period on a pro rata basis within 30 days after the Platform stops or the termination takes effect.

Consumer guarantees

8.6 Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in this clause 8 limits any remedy you have under the Australian Consumer Law.

Other refunds

8.7 We will also refund a Fee in full where clause 3.6 applies, and pro rata where clause 4.4, 19.3 or 21.1 applies. Refunds are made to the card that was charged.

9. Advertisements and Your Content

Your responsibility

9.1 You are solely responsible for Your Content. We do not verify its accuracy or legal compliance. Any review we carry out is limited and does not transfer that responsibility to us.

Warranties about each Advertisement

9.2 You represent and warrant to us that each Advertisement you submit or relist and, to the extent they are capable of applying, all other Your Content:

(a) is for a genuine, currently available position with the Clinic named in it (or with the business you are authorised to represent), and is not a fictitious or speculative advertisement, an exercise in collecting candidate details, or an advertisement for a business opportunity, franchise, course or multi-level marketing scheme;

(b) is accurate and not misleading or deceptive, including as to the role, employer, location, hours, employment type, pay, benefits and any visa sponsorship;

(c) for a role in Australia, does not state or offer a rate of pay that would contravene the Fair Work Act 2009 (Cth) or a fair work instrument (such as a modern award, enterprise agreement or workplace determination) if the advertised employment occurred, and, if the role is for a pieceworker, states the periodic rate of pay to which the pieceworker would be entitled, as required by section 536AA of the Fair Work Act 2009 (Cth), and, for a role in New Zealand, does not state or offer a rate of pay below the minimum that New Zealand law requires;

(d) does not indicate, and could not reasonably be understood as indicating, an intention to discriminate on the basis of sex, age, race, disability or any other attribute protected by the Sex Discrimination Act 1984 (Cth), the Age Discrimination Act 2004 (Cth), the Disability Discrimination Act 1992 (Cth), the Racial Discrimination Act 1975 (Cth), the Equal Opportunity Act 1984 (SA), the anti-discrimination laws of New Zealand (for a role in New Zealand) or any other anti-discrimination law that applies to you, except to the extent that the law expressly permits;

(e) if it refers to visa sponsorship, is published by an employer that is lawfully able to sponsor the visa referred to;

(f) consists of material that you own or are licensed to use, so that you can grant us the licence in clause 9.7, and does not infringe the Intellectual Property Rights, privacy or other rights of any person, and in particular does not include any image of a person, or any logo or photograph, without the consent or licence needed to publish it;

(g) does not include personal information about any individual other than the business contact details of your staff, each of whom has agreed to those details being published;

(h) does not contain material that is defamatory, obscene, offensive, harassing, threatening or unlawful, or any link, code or file that is malicious or misleading; and

(i) uses an application email address and contact details that belong to you and are monitored by you.

9.3 You acknowledge that publishing, or causing or permitting the publication of, an advertisement that indicates an intention to do an act that is unlawful under an anti-discrimination law may itself be unlawful or an offence for the publisher and for the person who causes it to be published, and that we may remove any Advertisement that we consider may contravene an anti-discrimination law or section 536AA of the Fair Work Act 2009 (Cth).

Your dealings with job seekers

9.4 Any personal information that a job seeker sends to you in response to an Advertisement is collected by you, not by us. You must handle it lawfully, including in accordance with the Privacy Act 1988 (Cth) or New Zealand privacy law, whichever applies to you. You must keep it secure, use it only for the recruitment for which it was provided, and not sell it or disclose it to anyone else except as the law permits or the job seeker agrees. You must not use the contact details of any job seeker for marketing. You must comply with the Spam Act 2003 (Cth), and any New Zealand electronic marketing law that applies to you, in any electronic message you send.

Review, holding and removal

9.5 We may review any Advertisement before or after publication and may decline to publish it, hold it pending changes, or remove or unpublish it at any time if we reasonably consider that it breaches clause 9.2 or 11, is likely to expose us to a Claim or regulatory action, or damages the reputation of the Platform. We may also unpublish an Advertisement while we consider a report or rights complaint about it made under the Website Terms of Use, and will republish it if the complaint is not made out. Where practicable we will tell you what needs to change, or why the Advertisement has been unpublished, and republish the Advertisement once it complies. We aim to complete any pre-publication review within one Business Day but do not guarantee a publication time.

9.6 If we remove an Advertisement or suspend a Clinic Membership because of your breach of clause 9.2 or 11, no refund is payable, subject to clause 15. If we remove an Advertisement for any other reason, we will republish it when the reason no longer applies and, for a Single Job Listing, extend the Listing Period by the number of days the Advertisement was unpublished.

Licence to us

9.7 You keep ownership of Your Content. You grant us a non-exclusive, royalty-free, worldwide licence (including the right to sublicense to our service providers and to the platforms on which we promote the Platform) to host, store, copy, format, resize, index, display, publish, distribute, communicate and promote Your Content, on and through the Platform, in emails we send about the Platform and its Advertisements, and in our marketing of the Platform (including in our newsletter and on social media), for the purposes of operating, displaying, promoting and improving the Platform, for as long as the Advertisement is live (or, for other Your Content, while your Account is active), and afterwards to keep archived copies for our records, for statistical analysis and to meet our legal obligations.

9.8 We may use aggregated or de-identified information derived from Advertisements and Platform usage (for example, salary ranges, role types and regional demand) for any purpose, including publishing industry insights and operating and improving the Platform and its search, provided it does not identify you, your Clinic or any individual.

Part C: Terms for Job Seekers (clause 10)

10. Job Seekers

10.1 This Part C applies to you if you use the Platform to view Advertisements or contact an Employer (a Job Seeker). You do not need an account and we do not charge you. Parts A and D also apply to you. Part B applies only to Employers and Authorised Users.

10.2 We never charge Job Seekers to view Advertisements or to contact an Employer. If anyone asks you for payment, bank account details, identity documents or other unusual information in connection with an Advertisement, do not provide them and tell us at [email protected].

10.3 When you contact an Employer about an Advertisement, you deal directly with that Employer, outside the Platform, using the contact details in the Advertisement. We do not receive, hold or forward applications or resumes, and we take no part in any communication between you and an Employer. Any personal information you send to an Employer is collected and held by that Employer, not by us. You are responsible for satisfying yourself about the Employer and the role before you apply, attend an interview, provide personal information or accept an offer.

10.4 Every Advertisement is written and published by the Employer that placed it. As clause 1 explains, we do not guarantee the identity or bona fides of any Employer or the accuracy of any Advertisement, and we do not endorse or recommend any Employer or role. We do not promise that any role is genuine, available or as described, or that any Employer will respond to you.

10.5 If you believe an Advertisement is misleading, discriminatory, unlawful or otherwise inappropriate, email [email protected] with the job number or link. We will review it and may remove it.

10.6 You must use the contact details in an Advertisement only to enquire about or apply for the advertised role, must not submit an application or enquiry that is false, fraudulent or in another person’s name, and must comply with clause 11 and the Website Terms of Use.

10.7 Our Privacy Policy explains how we handle personal information you give us, including if you subscribe to our newsletter or register for a webinar. You can unsubscribe from our emails at any time.

10.8 If we introduce Job Seeker accounts or other Job Seeker features, we may publish additional terms for them, which you will accept by ticking a box when you register for them.

Part D: Terms for everyone (clauses 11 to 22)

11. Acceptable use

11.1 You must not, and must not allow anyone using your Account to:

(a) use any bot, scraper, crawler, spider or other automated tool to access, extract, copy, index or monitor any part of the Platform or its content, including Advertisements, application email addresses and salary information, other than a public search engine indexing pages in accordance with our robots.txt file;

(b) use any content from the Platform, including Advertisements and Clinic profiles, to train, fine-tune, test or prompt any artificial intelligence or machine learning model, or to build, populate or improve any database, job board, directory or competing service;

(c) copy, reproduce, republish, frame or redistribute any part of the Platform or its content, including Advertisements, application email addresses and salary information, other than your own Advertisements or as the Website Terms of Use permit;

(d) reverse engineer, decompile or attempt to derive the source code or underlying structure of the Platform, or interfere with its security or operation;

(e) share your login details with, or allow your Account to be used by, anyone other than your Authorised Users;

(f) submit an Advertisement for any business you are not authorised to represent;

(g) use the Platform to send unsolicited commercial messages or to collect personal information about any person, other than an Employer’s published contact details used to enquire about or apply for the advertised role; or

(h) use the Platform in any way that breaches an Applicable Law or the Website Terms of Use.

12. Intellectual property

12.1 We (or our licensors) own all Intellectual Property Rights in the Platform, including its software, design, text, graphics, database, the selection and arrangement of Advertisements, and our logo and branding. Nothing in these Platform Terms transfers any of those rights to you. You may use the Platform only as these Platform Terms allow.

12.2 You must not use the name Vets Unlimited or our logo, or state or imply that we endorse you or your business, without our prior written consent, except to state that a role is advertised on Vets Unlimited.

12.3 If you give us feedback or suggestions about the Platform, you grant us a perpetual, royalty-free licence to use them without any obligation to you.

13. Privacy

13.1 Our Privacy Policy explains how we collect, use, disclose and protect personal information, including the personal information of your staff that you provide to us. By registering, you confirm that you have read it.

13.2 By publishing an Advertisement or Clinic profile, you consent to us publishing the business contact details in it, including the application email address, to the public on the Platform and in our promotion of the Platform, and you confirm that each individual whose details are included has consented to that publication.

13.3 We will send you emails about your Account, Fees, reminders, cancellations and changes to these Platform Terms. We will send you marketing emails only if you have agreed to receive them, and every marketing email will include an unsubscribe link.

14. Availability, changes and support

14.1 We provide the Platform on an “as available” basis. We aim to keep it available at all times but do not guarantee uninterrupted or error-free operation. Access may be interrupted by maintenance, by faults, or by failures of hosting, payment, email or other third party services. Where practicable we will give at least 24 hours’ notice of planned maintenance through the Platform or by email.

14.2 We may change the design, features, categories, listing periods and operation of the Platform. Clause 4.4 applies if a change materially reduces the services you have paid for.

14.3 Support is available by email at [email protected] on Business Days. We do not guarantee response times.

15. Warranties and the Australian Consumer Law

15.1 Our services come with guarantees under the Australian Consumer Law that cannot be excluded, restricted or modified. Nothing in these Platform Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

15.2 Subject to clause 15.1, the Platform is provided as is, and we give no warranty that it will be uninterrupted, secure or free of errors, that any Advertisement will produce applications, candidates or a hire, that any job seeker or other user is who they claim to be, or that any third party content, link or service available through the Platform is accurate, safe or suitable.

15.3 Where the Australian Consumer Law permits us to do so because the Platform services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

16. Liability

16.1 Subject to clause 15 and to the extent permitted by law, our total liability to you for all Claims arising out of or in connection with these Platform Terms and the Platform, whether in contract, tort (including negligence), under statute or otherwise, is limited in aggregate to the greater of the total Fees you paid us in the 12 months before the event giving rise to the Claim and $500.

16.2 To the extent permitted by law, neither party is liable to the other for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, however arising. This clause does not limit either party’s liability for breach of clause 9, 11, 12 or 13, your liability under clause 17, or any liability that cannot be excluded by law.

16.3 To the extent permitted by law, we are not liable for the acts or omissions of any job seeker, employer or other user of the Platform, for any employment decision or outcome, or for the content of any third party website or service.

16.4 Each party must take reasonable steps to mitigate any Loss it suffers.

17. Indemnity

17.1 If you are an Employer, you indemnify us, and our partners, employees and contractors, against all Loss arising from any Claim by a third party (including a job seeker, a regulator, a rights holder or another employer) to the extent the Claim arises from:

(a) Your Content, including any allegation that an Advertisement is misleading, discriminatory, defamatory, infringes any Intellectual Property Rights or privacy, or contravenes the Fair Work Act 2009 (Cth) or any other Applicable Law;

(b) your recruitment process or your dealings with any job seeker, including your handling of their personal information; or

reduced to the extent that we caused or contributed to the Loss.

17.2 We will notify the Employer of any Claim to which clause 17.1 applies and give it reasonable information about it. The Employer may take over the defence of the Claim with our written consent, which we will not unreasonably withhold, but must not settle a Claim in a way that admits fault on our part or imposes any obligation on us without our written consent.

18. Suspension and termination

18.1 We may suspend or terminate the Clinic Membership or Single Job Listing to which the relevant event relates or, where the event relates to your Account as a whole, your Account, immediately by written notice if:

(a) you materially breach these Platform Terms and, where the breach can be remedied, do not remedy it within 7 days after we ask you to;

(b) you breach these Platform Terms and the breach cannot be remedied, or is serious, meaning that it involves publishing an Advertisement that is unlawful, discriminatory or fictitious, scraping or misusing Platform content, fraud, or threatening or abusive conduct towards our staff;

(d) a Fee is unpaid as described in clause 6.8; or

(e) we are required to do so by law or by a regulator.

18.2 Subject to clauses 8.4 and 15, no refund is payable where we terminate for your breach.

18.3 We may also terminate your Account, a Clinic Membership or a Single Job Listing for any other reason, or stop operating the Platform, on 30 days’ written notice, in which case clause 8.5 applies.

18.4 You may end these Platform Terms at any time by cancelling under clause 8 and emailing us at [email protected] to close your Account. We will close it within 5 Business Days. A Job Seeker may end these Platform Terms by stopping use of the Platform.

18.5 On termination or expiry, your Advertisements are unpublished, your access to the Employer Dashboard ends, and we may delete Your Content 90 days later, other than the archived copies and records we keep under clause 9.7 and our Privacy Policy. Termination does not affect rights accrued before it, including our right to Fees that fell due before termination. Clauses 1, 2, 8.5, 8.7, 9.2, 9.4, 9.7, 9.8, 10.6, 11, 12, 13, 15, 16, 17, 18.5, 20, 21 and 22 survive termination.

19. Changes to these Platform Terms

19.1 Except as set out in clause 19.6, we may change these Platform Terms by emailing notice of the change to your Account Email at least 30 days before it takes effect and publishing the updated Platform Terms, with a new version number and effective date, on the Platform.

19.2 A change that is required by law, or that is minor and does not reduce your rights, may take effect 7 days after we email you notice of it.

19.3 If a change materially and adversely affects you and you do not accept it, you may cancel before the change takes effect, and we will refund the Fee for the unexpired part of any paid Membership Term or Listing Period on a pro rata basis.

19.4 If you continue to use the Platform after a change takes effect, you accept the change. Clause 20 records the version you accepted.

19.5 A change to the Website Terms of Use or the Privacy Policy does not vary these Platform Terms except by a change made under this clause 19.

19.6 For a Job Seeker, a change takes effect when we publish the updated Platform Terms on the Platform or, if later, on the effective date shown in them, and applies to use of the Platform after that.

20. Acceptance and records

20.1 You accept these Platform Terms when you tick the acceptance box at registration, each time you submit or relist an Advertisement, and as described in clause 19.4. If your Account was created before the effective date of these Platform Terms, you accept them by ticking the acceptance box when you next log in, and you may not use the Account, other than to cancel or turn Auto Renew off, until you do.

20.2 For each acceptance under clause 20.1 we record the date and time, the Account and the email address of the user who accepted, the IP address from which the acceptance was made, the version number and effective date of the Platform Terms presented, and the text of the acceptance statement. We keep every version of these Platform Terms with its effective date, and you may ask us for a copy of the version you accepted at any time.

20.3 Our records of acceptance are, in the absence of manifest error, evidence of your acceptance and of the version of these Platform Terms that applied. You agree that ticking the acceptance box or submitting an Advertisement binds you to these Platform Terms.

20.4 A Job Seeker accepts Parts A, C and D of these Platform Terms by using the Platform to view Advertisements or contact an Employer, and the version in force at the time of that use applies.

21. Force majeure

21.1 Neither party is liable for a failure or delay in performing an obligation (other than an obligation to pay money) caused by an event beyond its reasonable control, including failure of internet, hosting, payment or email services, industrial action, government restraint, natural disaster or epidemic, provided it takes reasonable steps to overcome the event. If such an event prevents us from providing the Platform for more than 30 consecutive days, either party may cancel the affected Clinic Membership or Single Job Listing and we will refund the Fee for the unexpired part of any paid Membership Term or Listing Period on a pro rata basis.

22. General

22.1 These Platform Terms, the Fees and Free Period End Date shown on the registration or purchase page you accepted, and the Website Terms of Use are the entire agreement between you and us about the Platform. If anything else on the registration or purchase page, or anything in the Website Terms of Use, conflicts with these Platform Terms, these Platform Terms prevail. Nothing in this clause excludes liability for misleading or deceptive conduct or any other liability that cannot be excluded by law.

22.2 You may not assign or transfer your Account or any rights under these Platform Terms without our written consent. We may assign our rights and obligations under these Platform Terms to a person who acquires the Vets Unlimited business, on written notice to you.

22.3 If the Vets Unlimited business is transferred to a company, trust or other entity owned or controlled by the partners, or if the partners change, that entity or the new or continuing partners may take over these Platform Terms by written notice to you, and you agree to that novation without any change to your rights.

22.4 Nothing in these Platform Terms creates a partnership, joint venture, employment or agency relationship between you and us.

22.5 If any part of these Platform Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary, and the rest continues in force.

22.6 A failure or delay by either party in exercising a right is not a waiver of it.

22.7 We may give you any notice under these Platform Terms by email to your Account Email or, for notices to all users, by publishing it on the Platform. An email is taken to be received 24 hours after it is sent unless we receive a delivery failure message. You must keep your Account Email current. You may give us notice by email to [email protected] or by post to PO Box 1207, Victor Harbor SA 5211.

22.8 These Platform Terms are governed by the law of South Australia. Each party submits to the non-exclusive jurisdiction of the courts of South Australia and the courts that hear appeals from them.

22.9 Questions about these Platform Terms can be sent to [email protected].

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