Care Coordinator

Hi! We’re Ana and Kaori, founders of Horizon Palliative Vets in Adelaide, South Australia. Together, with our amazing team of veterinarians and our wonderful veterinary nurse and care coordinator, we help bring comfort home for the pets of Adelaide.

Our visits focus on palliative and hospice care for elderly, terminally ill and chronically ill pets. We create multimodal pain management plans, quality of life assessments, end of life guidance, compassionate euthanasia and aftercare. We have a holistic approach and offer non-pharmaceutical options for pain relief that include laser therapy and targeted exercises.

We are dedicated to providing gentle education, guidance, and compassionate support in a non-judgmental setting for families and their beloved pets.

Our beautiful team has continued to grow, and we are now looking to find our next compassionate team member to help us in an administrative and care coordination position.

We are looking for someone to join our team in a casual role, to help support our team on busy days and during periods of leave. Our hope is that as the business continues to grow, this role will evolve into one with more hours, and eventually into a part-time or full-time role.

Your duties would include:

· Speaking with families on the telephone and via email to organise home visits for palliative and euthanasia appointments

· Coordinating veterinary appointments and liaising with our veterinarians and nurse

· Following up with families to provide emotional support

· Coordinating aftercare with cremation provider

Hours are flexible, but we are initially looking at filling 6-18h per week, with the view to increase to part-time/full-time to cover leave. Working days are Monday-Friday and hours covered are between 8am and 8pm.

We welcome expressions of interest from outside of the veterinary/animal industry (think pet cremation, funeral services, allied healthcare administration, human palliative care, deceased estates legal administration). If you have compassionate communication skills, an excellent eye for detail, and enjoy supporting people with kindness and patience, then we’d love to hear from you.

While we are based in Adelaide and enjoy regular catch ups with our team (did someone say good coffee, Banh Mi, and pizza?!?), this position is remote-based, and for the right person, we would consider a remote-based role in other Australian states.

We are a supportive, collaborative and fun group of veterinary professionals. We enjoy working together to solve problems, openly share ideas, and share some laughs along the way.

If you are interested in learning more about this position, then reach out to us!

0411 520 293 / 0434 468 600

[email protected]