Veterinary Receptionist

Veterinary Receptionist
Ballina Coast Vets | Ballina, NSW | Permanent | $35–$45 per hour

What’s in it for you?

• Competitive pay: $35–$45 per hour, based on experience.
• Flexible employment: Full-time or part-time opportunities.
• Training and development: Learn new skills and build a long-term career in the veterinary industry.
• A supportive team: Work alongside people who value kindness, teamwork and a positive workplace.
• A role that makes a difference: Help clients feel supported and welcome, especially when they’re worried about their pets.
• A great coastal lifestyle: Enjoy living and working in Ballina, in the beautiful Northern Rivers region of NSW.

Love people? Love making a difference? Start here.
A visit to the vet doesn’t always happen under happy circumstances. Sometimes it’s a new puppy needing its first check-up. Sometimes it’s a worried owner whose beloved pet isn’t feeling well. And sometimes it’s a cat who’s decided that the carrier, the car and the entire experience are completely unacceptable!

Whatever brings someone through our doors, the way they’re welcomed matters. At Ballina Coast Vets, our reception team plays an important role in making every client feel heard, supported and cared for from the very first interaction.

We’re looking for a friendly, organised and approachable Veterinary Receptionist who enjoys working with people and can keep things running smoothly in a busy environment. You’ll be the welcoming face and reassuring voice of our hospital, helping clients navigate appointments, answering enquiries and supporting the wider team throughout the day.

Previous veterinary reception experience would be wonderful, but it’s not essential. If you’ve worked in medical reception, hospitality, customer service, administration or another fast-paced, client-facing role, we’d love to hear from you.

What you’ll bring to the team
You’ll enjoy connecting with people, communicating clearly and helping others feel comfortable. You’ll be organised, attentive to detail and able to manage competing priorities without losing your cool when the phones are ringing and the waiting room is full.

You’ll also be a quick learner who enjoys solving problems, working collaboratively and contributing to a positive team environment. Experience in a busy front-of-house role will be valuable, but your attitude, willingness to learn and genuine care for people are just as important.

Most importantly, you’ll understand that kindness and efficiency go hand in hand. A calm conversation, a thoughtful update or a warm welcome can make a real difference to someone who’s worried about their pet.

And if you’re happy to be enthusiastically greeted by a Labrador who has never heard of personal space, you’ll fit right in!

What makes Ballina Coast Vets different?

• A friendly, close-knit team that supports one another and celebrates shared successes.
• A privately owned, growing veterinary hospital with ambitious plans for the future.
• A strong focus on excellent veterinary medicine and an outstanding client experience.
• A new hospital scheduled to open at the end of 2026, designed with a welcoming, considered front-of-house experience for both clients and staff.
• Ongoing training and development to help you build confidence and grow your skills.
• A workplace where your contribution is recognised and your ideas are valued.
• A professional environment where there’s still room for plenty of laughs along the way.

At Ballina Coast Vets, we want every part of the client experience to reflect the quality of care we provide. That starts at reception. You’ll be an important link between clients, their pets and the clinical team, helping appointments and enquiries run smoothly while ensuring people feel looked after. As our hospital grows, you’ll have the opportunity to contribute to a team that’s committed to doing things well and continually improving.

Make Ballina your next move
Looking for a role that offers more than just a job? Ballina combines the opportunity to build a rewarding career with the benefits of a relaxed coastal lifestyle.

Situated on the NSW Far North Coast, Ballina is known for its beautiful beaches, river scenery and outdoor lifestyle. From morning walks along the coast to swimming, surfing, exploring the river or enjoying a coffee in town, there’s plenty to enjoy when you’re not at work. It’s a wonderful setting for anyone who values fresh air, a coastal community and a healthy balance between work and life.

The wider Northern Rivers region offers even more to explore, with charming coastal towns, hinterland scenery, local markets and a vibrant regional community. Ballina provides the conveniences of a regional centre while keeping the coast and outdoor adventures close at hand. Whether you’re already local or considering a move, it’s an appealing place to put down roots and build your future.

To learn more about the Ballina region visit https://www.discoverballina.com.au/

What we offer

• Remuneration of $35–$45 per hour, depending on experience.
• Full-time or part-time employment opportunities.
• A genuinely supportive and collaborative team.
• Ongoing training and professional development.
• The opportunity to establish a long-term career in the veterinary profession.
• A varied, people-focused role where no two days are quite the same.
• The chance to contribute to a growing hospital that values great service, great medicine and great people.

Ready to join us?
If you’re someone who enjoys helping people, thrives in a busy environment and wants to be part of a team that genuinely cares, we’d love to meet you.

You don’t need veterinary experience to apply. If you bring a positive attitude, strong communication skills and a willingness to learn, we’d love to hear your story.

Send your CV and a few words about yourself to ([email protected]). No need to spend hours perfecting a cover letter — we’d much rather get to know the person behind the application.

Ballina Coast Vets

Great medicine starts with great people — and often, they’re the first friendly face our clients see.